RESIDENTIAL HARDWOOD WARRANTIES
Limited Warranties for Engineered Hardwood Floors
Toscana Flooring (Toscana) hereby warrants to the original buyer (Buyer), the Toscana prefinished engineered hardwood floors (Toscana Engineered Wood Floors) to be free from manufacturing defects for as long as the buyer owns the home. Engineered flooring is a natural product and may have naturally occurring variations in grain and color, mineral streaks, and knots. The owner/installer of Toscana Engineered Wood Flooring must use reasonable selectivity and hold out, or cut off objectionable, naturally occurring blemishes prior to installation.
Toscana hereby warrants to the Buyer that the factory applied finish of the Toscana Wood Flooring will not wear through or will not lack finish adhesion as a result of normal use. Diminished gloss is not considered wear through of the finish. In the event the finish wears through or releases from the Toscana Wood Flooring, Toscana will, at its option, repair or replace the affected planks or area, prorated over the remaining life of this warranty.
This warranty is conditioned upon Toscana’s receipt of notice in writing from the Buyer of the alleged defect prior to expiration of the limited warranty period and evidence that the Toscana is not subject to any of the limitations described below.
Additional warranties exclusively for Engineered Floors:
Toscana hereby warrants to the Buyer of Toscana Flooring engineered wood flooring products that, under normal use, the plies will not separate for as long as the buyer owns the home. Toscana will, at its option, repair, or replace any defective planks at no cost to the Buyer.
Toscana hereby warrants to the Buyer of Toscana engineered wood flooring products against moisture damage due to topical spills or subfloors moisture for as long as the Buyer owns the home. Topical spills of normal household substances (food and beverage) must be removed promptly. Topical spills allowed to remain on the floor for any considerable time will damage the Toscana Wood Floor, and void this warranty. Flooding, acts of God, plumbing accidents, leaking appliances (icemakers, dishwashers, clothes washers, etc) are not topical spills and are not covered by this warranty.
Toscana engineered wood products may be installed on, above, or below grade on all common subfloors and are warranted against subfloor moisture if the following conditions are met:
*Written verification that the concrete subfloor has a moisture of no more than 3 lbs./1000 square feet/24 hours using a calcium chloride test; or
*Written verification that the concrete subfloor has an acceptable reading using an electronic concrete meter; or
*Written verification that the wood subfloors have a moisture reading of less than 13% using an electronic wood moisture meter.
Limitations on Liability
In the event Toscana determines that one or more of the above warranties apply to a claim by Buyer, Buyer’s exclusive remedy and Toscana’s sole liability on any claim, whether in tort, contract, or breach of warranty, shall be limited to either (1) the repair or replacement of the defective Toscana Wood Flooring for the affected area only, or (2) the refund of the applicable purchase price.
TOSCANA HEREBY DISCLAIMS ALL OTHER WARRANTIES WHATSOEVER, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL TOSCANA HAVE ANY OTHER LIABILITY OR ANY MONETARY LIABILITY TO BUYER IN EXCESS OF THE PURCHASE PRICE OF THE TOSCANA WOOD FLOORING. TOSCANA EXPRESSLY EXCLUDES AND SHALL NOT BE RESPONSIBLE FOR INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.
If Toscana elects to repair, or replace the Toscana Engineered Wood Flooring which has been proven defective, then Toscana will supply a new Toscana Engineered Flooring of the same color, and wood grade if available. If such is not available, or has been discontinued, Toscana reserves the right to supply a Toscana Engineered Flooring product of similar value, and appearance.
Any and all representations, promises, warranties or statements by Toscana or its agents that differ in any manner from the terms of these limited warranties shall be of no force or effect unless in writing, signed by a duly authorized officer of Toscana.
Any of the following shall void and invalidate the above limited warranties:
Boards with visible defects must not be installed. Visible defects are those defects which are apparent on the face of the flooring. Boards with visible defects must be noted by the installer and reported before installation so that replacement flooring can be furnished before installation.
Building Settling or Uneven Subfloor
Building settling or uneven subfloors are considered to be part of the pre-installation inspection process. Do not install the Toscana Engineered Wood Flooring if these situations exist. Toscana’s limited warranties do not cover or defects caused by settling or uneven subfloors.
Toscana Engineered Wood Flooring must be installed properly. Toscana’s limited warranties do not cover damage or defects caused by improper installation.
While the factory finish of the Toscana Engineered Wood Flooring may be refinished, doing so will void the Toscana finish warranty.
Accidents, Abuse or Abnormal Wear
Toscana does not warrant for damage or defects resulting from accidents, abuses, or abnormal usage which stain or scratch the finish, diminish gloss, or indent the surface of the Toscana Wood Flooring. Toscana’s limited warranties also do not cover damage or defects caused by heavy or concentrated foot traffic, damage by pet claws (nails), or failure to protect the Toscana Engineered Wood Flooring from sand, gravel, or other abrasives by use of walk off mats.
Indentations from High Heels on Shoes
A high heel can concentrate as much as 2,000 pounds per square inch on the floor. This type of heel has a diameter of approximately 3/8″, and walking on any wood surface with high heels is considered an abusive situation. Toscana’s limited warranties do not cover damage or defects caused by high heels, shoes in need of repair, or golf cleats.
These warranties apply only to the original Buyer and to the Toscana Engineered Wood Flooring in its original installation. These warranties are not transferable.